Privacy Policy

Last updated: 13 November 2026

Holmes Plumbing and Gas Limited ("Holmes Plumbing & Gas", "we", "us") respects your privacy. This policy explains what personal information we collect when you use holmesplumbing.co.nz or contact us, how we use it, and your rights under the New Zealand Privacy Act 2020.

Who we are

Business	Holmes Plumbing and Gas Limited
NZBN	9429046659637
Address	26A Belmont Terrace, Milford, Auckland 0620
Phone	09 872 7676
Email	[email protected]
Privacy officer	Rob Holmes

What we collect

We only collect information we need to quote, book and carry out work, and to run our business.

Contact and job details you give us: name, phone, email, property address, the service you need and any details or photos you send, through our quote form, website chat, text messages, email or phone.
Phone calls: when you call 09 872 7676 we receive your phone number and the time and length of the call. We don't record calls.
Job and billing records: quotes, invoices, payments, gas certificates and compliance records.
Website use: pages visited, device and browser type, approximate location and how you found us, collected through cookies (see below).

You don't have to give us your information, but without it we may not be able to quote or book your job.

How we use your information

To respond to your enquiry, prepare quotes and book jobs.
To carry out the work, issue gas certificates and meet our legal and compliance obligations.
To invoice you, take payment and keep accounting records.
To send service messages by text or email, such as appointment confirmations, reminders and follow-ups about your job.
To ask for feedback or a review after a job, and to send marketing such as newsletters, specials and maintenance reminders by text or email. We only send marketing if you've agreed to receive it or are an existing customer, in line with the Unsolicited Electronic Messages Act 2007. Every message tells you how to unsubscribe, and you can opt out at any time by replying STOP or contacting us.
To understand how people use our website and improve it and our advertising.

We don't sell your personal information.

Who we share it with

We share information only where needed to run our business, with providers that handle it on our behalf:

Provider	What it's used for
LeadConnector (HighLevel)	Website, quote forms, chat, call tracking, text messages, newsletters and customer records
Google (Analytics, Tag Manager, Ads)	Website statistics and measuring our advertising
Cloudflare	Website security and performance
Our accounting and payment providers	Invoicing and payments

We may also share information with suppliers or subcontractors working on your job, with regulators such as the Plumbers, Gasfitters and Drainlayers Board or your local council where the law requires (for example for gas certificates or building consents), and with anyone else where required or permitted by law.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work (for example the chat and quote forms), to see how visitors use it, and to measure our Google advertising. These cookies don't tell us who you are by name.

You can block or delete cookies in your browser settings; some features, such as chat, may not work properly without them. You can also opt out of Google Analytics using Google's browser add-on, and adjust ad personalisation in your Google account.

Storage, security and overseas providers

We take reasonable steps to keep your information safe from loss, misuse and unauthorised access, including password-protected systems and limiting access to people who need it.

Some of our providers (including HighLevel, Google and Cloudflare) store information on servers outside New Zealand, mainly in the United States. We use providers we believe protect personal information in ways comparable to the Privacy Act.

How long we keep it

We keep enquiry records for as long as needed to respond and follow up. We keep job, invoice and compliance records (including gas certificates) for at least 7 years, as required for tax and regulatory purposes. After that we delete or anonymise information we no longer need.

Your rights

Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. Contact our privacy officer, Rob Holmes, at [email protected] or 09 872 7676. We'll respond within 20 working days and won't charge you for the request.

You can opt out of marketing texts or emails at any time by replying STOP, using the unsubscribe link, or contacting us.

If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. If you're not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.